Frequently Asked Questions
Ordering & Products
What kind of furniture do you sell?
We supply flat-pack furniture designed specifically for childcare centres, preschools, kindergartens, and family day care. Everything is made from high-quality 18mm birch plywood — built to be durable, safe, and suitable for everyday use.
Is everything flat-packed?
Yes. All items come flat-packed for easier transport and storage, with pre-drilled panels and clear assembly instructions included.
Do you offer assembly services?
We offer assembly for Sydney-based centres (additional fee applies). If you're outside Sydney, we can guide you or your fit-out team through the process.
Can I see the full range?
Yes, you can request our full PDF catalogue to see over 80 furniture options for early learning environments.
Shipping & Delivery
Where do you ship to?
We ship Australia-wide from our Sydney warehouse using trusted couriers.
How much is shipping?
Shipping is calculated based on size, weight, and delivery location. Bulky items may attract a freight surcharge, which we’ll confirm with you before dispatch if required.
Can I pick up from your warehouse?
Yes, local pickup can be arranged by appointment.
Materials & Custom Options
What is your furniture made from?
All products are made from 18mm birch plywood — a strong, sustainable hardwood with a smooth, child-safe finish. We use a clear, non-toxic coating for durability and easy cleaning.
Can I request a timber sample?
Absolutely! We’ll send you a small birch panel sample. A small shipping fee applies.
Do you offer custom colours or finishes?
For whole centre fit-outs or large orders, we can explore alternate timbers such as Ash, Oak, Beech, Walnut, and more (minimums apply).
Childcare Use & Safety
Is your furniture safe for young children?
Yes. Every item is designed with young learners in mind — no sharp edges, low profiles for accessibility, and non-toxic finishes.
Is it suitable for commercial childcare use?
Absolutely. Our range is built specifically for childcare centres and early learning environments - durable, wipeable, and educator-friendly.
Returns & Issues
What if something arrives damaged or missing?
Contact us within 48 hours of delivery and we’ll sort it out — whether that means a replacement, refund, or reshipment.
Can I return a product?
Returns are accepted for unused, unopened items within 14 days. Return shipping is at your expense unless the item is faulty or incorrect.